Frequently Asked Questions

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Membership

What will I receive in each shipment?

Three, ½ pound Artisan Cheeses, offering a variety of textures and flavors from around the world. You might receive an authentic Lancashire by Ruth Kirkham, a Gaperon, originating in France in 14th century, and an Italian Taleggio matured in the caves of Valsassina...all in one shipment! Each shipment also includes our newsletter, In Pursuit of Cheese, which contains detailed tasting notes, cheese profiles, farmhouse histories, and serving suggestions.

The best way to see exactly what you get each month is to review our current 2020 featured cheeses and next year's 2021 featured cheeses.

How long is the membership term, do I have to ship every month, and how do I cancel my membership?

Personal and Gift memberships are available from 2 to 12 shipments or on an ongoing, month-to-month basis which will continue until you contact us to cancel your membership, which can be done easily at any time as described below. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.

OPEN-ENDED, ongoing memberships MAY BE CANCELLED at any time, however, certain promotional offers may require a minimum term prior to cancellation. To cancel, you may contact us by email at [email protected], fill out our order cancellation form, call us at 800.625.8238, or chat with us online M-F, 7am-5pm Pacific.

Can I combine a cheese club membership with a wine club membership?

Yes, you can! Our Design Your Own Club™ program allows you to combine The Original Gourmet Cheese Club and our new Rare Cheese Club with any of our other subscription box options below:

How does your 100% Satisfaction Guarantee work?

Our 100% Satisfaction Guarantee ensures that every cheese you purchase from The Gourmet Cheese of the Month Club meets your high standards or we will replace it or refund your purchase. Simple as that.

Why should I choose The Gourmet Cheese of the Month Club?

We've partnered with Zingermans®, the #1 Rated Deli in the Country by Zagat's Gourmet, whose buyers travel internationally working directly with artisan cheesemakers selecting and refining specific batches. We work closely with them to select farmhouse cheeses made from pure and natural, quality ingredients. You'll discover international variety in every shipment as it will contain three distinctly different cheeses, offering an enormous range of aromas, textures and flavors. And you'll enjoy farmhouse cheeses that have been hand-cut from huge blocks or wheels just prior to shipping.

My Account

What benefits do I gain by creating an account with you?

Registering an account allows you to save an address book, view past orders, and manage any scheduled email gift announcements.

How do I manage my account?

After you login to your account, you can visit your account dashboard by clicking the My Account link near the bottom of any page the site.

How do I reset my password?

To reset your password, visit the forgot your password page and enter the email address associated with your account.

Payment

When will my credit card be charged?

Please note that charges will appear on your statement from "MonthlyClubs.com".

If you choose to pay per shipment for your membership, subsequent charges will occur 7 days prior to the day of the month on which your order was placed. For example, if you placed your order on the 17th, subsequent charges will occur on the 10th of each month for which a shipment is scheduled.

Shipping

Do you ship to my state?

Cheese, Chocolate, and Flower clubs are available to all states except Alaska and Hawaii.

When will my shipment arrive?

Your first cheese club shipment will be shipped out via FedEx 2nd Day Service soon after your order is placed. Subsequent shipments will also be shipped out around the same time for each scheduled month. If you’d like to change your monthly ship date, please contact our Customer Service team.

Does someone have to be available to sign for the deliveries?

All shipments are sent via Federal Express. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or a neighbor who is often home.

What if I am not home to sign for my package or am going on vacation?

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.

How do I change my delivery address?

Please either call us at 800-625-8238 or email us at [email protected] no later than the 1st of the month to change your delivery address.

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