Frequently Asked Questions
Why should I choose The Gourmet Cheese of the Month Club™?
We’ve partnered with Zingermans®, the #1 Rated Deli in the Country by Zagat’s Gourmet, whose buyers travel internationally working directly with artisan cheesemakers selecting and refining specific batches. We work closely with them to select farmhouse cheeses made from pure and natural, quality ingredients. You’ll discover international variety in every shipment as it will contain three distinctly different cheeses, offering an enormous range of aromas, textures and flavors. And you’ll enjoy farmhouse cheeses that have been hand-cut from huge blocks or wheels just prior to shipping.
We stand by every cheese we send you and back it up with our 100% Satisfaction Guarantee and a dedication to knowledgeable, friendly, and responsive customer service that’s earned us an A+ rating with the Better Business Bureau. Learn More about Our Cheese Selection Process.
What will I receive in each shipment?
Three, ½ pound Artisan Cheeses, offering a variety of textures and flavors from around the world. You might receive an authentic Lancashire by Ruth Kirkham, a Gaperon, originating in France in 14th century, and an Italian Taleggio matured in the caves of Valsassina...all in one shipment! Each shipment also includes our newsletter, In Pursuit of Cheese, which contains detailed tasting notes, cheese profiles, farmhouse histories, and serving suggestions.
How long is the membership term and do I have to ship every month?
Personal and Gift memberships are available from 2-12 months or on an open-ended, month to month basis. Open-ended orders may be cancelled at any time by simply emailing us at firstname.lastname@example.org or calling toll free 800-625-8238. Flexible ordering allows you to send or receive shipments monthly, every other month, or quarterly. Our Design Your Own Club™ program allows you to ship on specific months by creating a custom shipping schedule and sending shipments on birthday months, anniversaries, or other gift occasions throughout the year.
Our 100% Satisfaction Guarantee ensures that every cheese you purchase from The Gourmet Cheese of the Month Club™ meets your high standards or we will replace it or refund your purchase.
Can I combine a cheese club membership with a wine club membership?
Yes. You can create a personalized membership by combining any or all or our six monthly clubs into one membership using our Design Your Own Club™ program. Choose from our six of-the-month clubs.
How can I create a gift announcement?
You can create a customized gift announcement that can be printed or emailed on a specific date during check out. You may also create a gift announcement outside of the ordering process by choosing the “Gift Announcement” button in the footer of any page on our web site.
When will the monthly shipments arrive?
First shipments are sent on either the 3rd or 4th Tuesday of each month depending on when your order was placed, via 2-Day Air Service. All subsequent shipments on the 3rd Tuesday of the month.
When will my credit card be charged?
Please note that charges will appear on your statement from “MonthlyClubs.com”. Your card will be charged on the 6th of the month that your membership commences. If you chose to have your membership commence this month, but your order was placed after the 6th, your card will be charged within 2 business days. Charges for memberships commencing in a future month will take place on the 6th of the first month shipped.
Can you ship to my state?
We ship within the continental 48 United States. We cannot ship to Hawaii or Alaska.
Does someone have to be home to sign for the deliveries?
All shipments are sent via Federal Express. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore very important that you ship to a location where someone will be there to receive it. Many of our members ship to work locations or a neighbor who is often home.
What happens if I cannot be home to receive my shipment?
Please either call us at 800-625-8238 or email us at email@example.com no later than the 1st of the month to inform us if you have moved, plan to be out of town, or otherwise will not be able to accept delivery that month so that we can either re-route or reschedule your shipment.
How do I change my delivery address?
Please either call us at 800-625-8238 or email us at firstname.lastname@example.org no later than the 1st to change your delivery address.